HELP CENTER
Welcome to our Help Center! Whether you need assistance with placing an order, tracking your package, or learning more about our winter clothing collection, we're here to help.
How do I place an order?
Browse our winter clothing collection, select your items, choose your size and color, and click "Add to Cart." Proceed to checkout when you're ready. Follow the prompts to complete your order.
Can I cancel or change my order?
Orders can be canceled or changed within 24 hours of purchase. Please contact our customer service team immediately if you wish to make changes.
How long will it take to receive my order?
Standard shipping usually takes 5-7 business days. Expedited shipping options are available during checkout for faster delivery.
Do you ship internationally?
Yes! We offer international shipping to most countries. Shipping rates and delivery times vary by location.
What types of materials are used in your winter clothing?
Our winter clothing is made from a variety of materials, including wool, cotton blends, fleece, and down feathers, to provide warmth, comfort, and durability during the cold months.
How do I know my size?
We provide a detailed size chart on each product page. Be sure to check the measurements and compare them with your own to find the best fit.
Are your clothes machine washable?
Many of our products are machine washable, but we recommend checking the care label for specific instructions to maintain the quality of the fabric.
How do I return an item?
If you're not satisfied with your purchase, you can return it within 30 days for a refund. Items must be unworn, unwashed, and in their original condition. Please contact our customer service team for return instructions.
Can I exchange an item?
Yes! Exchanges are possible for items of the same value or size. Please contact our customer service team to initiate an exchange.
What payment methods do you accept?
We accept all major credit cards, PayPal, and some digital wallets. Payment is securely processed through our checkout system.
Do you offer discounts?
Yes! We frequently have promotions and seasonal discounts. Sign up for our newsletter to be the first to know about upcoming sales.
How can I contact customer service?
You can reach us via email at customer@womwintclo.com]. Our team is available Monday to Friday from 9 AM to 5 PM.
If you need further assistance, don’t hesitate to reach out! We're happy to help.